Fluxisp Privacy Policy
Welcome to using the official website and related services (collectively referred to as "the Services") provided by Fluxisp (hereinafter referred to as "we," "us," or "our"). We adhere to the principles of "lawfulness, legitimacy, necessity, and minimization" when processing users' personal information, strictly comply with relevant global data protection laws and regulations, and are fully committed to protecting your privacy.
This Privacy Policy aims to explain how we collect, use, store, and share your personal information when you use the Services, as well as the rights you have. Please read this policy carefully before using the Services. By clicking "Agree," completing the registration process, or continuing to use the Services, you are deemed to have voluntarily accepted all the terms of this policy.
I. Scope and Methods of Information Collection
We only collect information that is necessary for providing the Services and do not collect irrelevant personal information. The information collected falls into two main categories:
- (A) Information You Actively Submit
- 1. Account Registration Information: When registering, you need to provide an email address. This is used for account creation, identity verification, and service notifications, and will not be used for other purposes.
- 2. Communication and Subscription Information: When you contact us through customer service channels, we record your contact information and the content of the communication to address your needs. When subscribing to paid plans, we collect payment-related email information, which is used solely for transaction confirmation and sending invoices. We do not store payment passwords.
- (B) Non-Personally Identifiable Information Collected Automatically
- When you use the Services, we automatically collect information such as device type, operating system, access time, IP address, and service usage records. This information is anonymized and used to optimize service compatibility, troubleshoot faults, and enhance connection stability.
II. Use of Personal Information
We strictly use your information for the following purposes and will not use it for other purposes without obtaining your separate consent:
- 1. Ensuring Service Operation: Used for account login, identity verification, service connection, plan management, and expiration reminders.
- 2. Optimizing User Experience: Using anonymized data to optimize service connections, page design, and functional layout.
- 3. Ensuring Security: Detecting abnormal logins, preventing fraud and service abuse, and protecting your account security.
- 4. Customer Service: Responding to inquiries, feedback, and complaints, following up on the progress of issue resolution, and informing you of the results.
- 5. Compliance Obligations: Using information to the extent necessary in accordance with laws, regulations, judicial documents, or administrative orders.
III. Information Sharing and Disclosure
We adhere to the principle of "no sale, no rental" of your information. We may share or disclose information only in the following circumstances:
- 1. With your separate consent, we may share information with third parties you designate.
- 2. To comply with legal obligations, we may disclose information as required by judicial or administrative authorities.
- 3. We may engage qualified third-party service providers (e.g., payment processors, data analytics agencies) to assist in operations. We sign confidentiality agreements with them, requiring them to process information only to the extent necessary for providing their services.
- 4. In the event of a merger, acquisition, or other reorganization, information may be transferred to the succeeding entity, which will be bound to fulfill obligations for privacy protection.
IV. Your Rights Regarding Personal Information
- 1. Access and Correction: You can view and modify your personal information by logging into your account or by contacting customer service for assistance.
- 2. Right to Deletion: You may request the deletion of your information if its use exceeds the agreed scope or if you withdraw your consent. However, we may retain information if required by laws and regulations.
- 3. Withdrawing Consent: You can withdraw your consent for the collection of non-essential information at any time. Please note that withdrawing consent may affect your ability to use certain parts of the Services.
- 4. Account Deletion: You can request account deletion by contacting customer service. After verifying your identity and settling any outstanding fees, we will delete or anonymize your information.
You can exercise these rights through the channels listed in "VIII. Contact Us." We will respond to your request within 30 working days.
V. Information Storage and Security
- (A) Storage Practices
- Your information is stored on servers that comply with regulatory requirements. We retain your information as necessary for the duration of your use of the Services. Upon termination of service or account deletion, we will delete or anonymize your information in accordance with the law.
- (B) Security Measures
- We employ technologies such as encryption during transmission and storage, access controls, and regular security audits. We have established comprehensive management procedures and emergency response plans to prevent unauthorized access, disclosure, alteration, or destruction of your information.
- (C) User Responsibilities
- Please keep your account password secure and avoid logging in on public devices. If you suspect any unusual activity, please contact us immediately.
VI. Protection of Minors
The Services are intended for use by adults aged 18 and above. We do not knowingly collect any information from minors. Minors are not permitted to use the Services. If a guardian becomes aware that we have inadvertently collected information from a minor, please contact us so that we can delete the relevant information.
VII. Updates to this Privacy Policy
We may revise this Privacy Policy from time to time due to business or regulatory changes. Any updates will be posted on our official website. If changes involve your core rights or interests, we will notify you via email or in-app notification. Your continued use of the Services after the updated policy becomes effective constitutes your acceptance of the revisions.
VIII. Contact Us
- If you have any questions, suggestions, or need to exercise your rights, you can contact us through the following methods:
- ● Customer Service Email: [email protected]
- ● Official Website: https://www.fluxisp.com
We will promptly verify and respond to your requests. Thank you for your trust and support in Fluxisp.
